Privacy Policy
Last updated: July 2026
Malmar Enterprises (ABN 77 979 345 192), trading as Malmar and Amica where applicable, is committed to protecting personal information and handling it in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information.
What We Collect
We may collect personal information from customers, account applicants, directors, owners, trustees, guarantors, account contacts, trade referees, suppliers, website users and other people who deal with us.
The information we collect may include names, business names, ABNs, ACNs, addresses, email addresses, phone numbers, dates of birth, residential addresses, role or position details, trade reference details, account contact details, order history, payment history, credit application details, guarantee details and information relating to overdue accounts.
We may also collect website usage information through cookies, analytics tools and advertising technologies.
How We Collect Information
We may collect personal information directly from you when you contact us, use our website, place an order, complete a credit application, provide a guarantee, subscribe to marketing, or otherwise deal with us.
For trade credit applications and account management, we may also collect information from trade referees, credit providers, credit reporting bodies, public registers, debt collection agencies, professional advisers and other third parties where permitted by law.
Why We Collect, Use And Disclose Information
We collect, use and disclose personal information to:
- assess and manage trade credit applications;
- open and administer customer accounts;
- verify identity and business details;
- process orders, payments, credits and returns;
- deliver goods and manage freight;
- communicate with customers and account contacts;
- manage trade references and credit checks;
- recover overdue amounts;
- enforce our trading terms, guarantees and security interests;
- send product releases, promotions and account updates;
- improve our website, products and services;
- meet legal, regulatory, insurance and accounting obligations.
Trade Credit And Credit Reporting
If you apply for trade credit, act as a director, owner, trustee or guarantor, or are otherwise connected with an account application, we may use your personal information to assess creditworthiness and manage credit risk.
Where permitted by law and with any consent required, we may obtain information from and disclose information to credit reporting bodies such as Equifax, illion or Experian, trade referees, other credit providers, debt collection agencies, insurers, solicitors and other professional advisers.
Information disclosed may include identity details, the fact that credit has been applied for, the amount of credit requested, payment history, overdue amounts, whether overdue amounts have been paid, and serious credit infringements where permitted by law.
If you do not provide requested information, we may be unable to assess or approve a credit account or continue supplying goods on credit.
You may request that a credit reporting body not use your credit information for direct marketing pre-screening, and may request a ban period if you reasonably believe you have been, or are likely to be, a victim of fraud.
Sensitive Information And Government Identifiers
We do not ordinarily collect sensitive information, and only ever with consent where it is directly relevant to our dealings with you. We do not use government identifiers such as tax file numbers to identify individuals.
Dealing With Us Anonymously
You may deal with us anonymously for general enquiries where it is practicable to do so. We cannot provide trade credit or process orders anonymously.
Marketing Communications
We may use your nominated business email address to send product releases, promotions, account updates and other business communications. You can unsubscribe from marketing emails at any time by using the unsubscribe option in the email or contacting us.
We do not sell or rent personal information to third parties.
Who We May Disclose Information To
We may disclose personal information to:
- related entities and business representatives;
- credit reporting bodies and trade referees;
- debt collection agencies and legal advisers;
- insurers, accountants and professional advisers;
- payment processors, IT providers, website hosts and cloud service providers;
- freight and logistics providers;
- marketing and email service providers;
- regulators, courts, tribunals or government agencies where required or permitted by law.
Some service providers may store or process information overseas, including through cloud, email, website, analytics or advertising platforms. Where this occurs, we take reasonable steps to ensure information is handled securely.
Cookies, Analytics And Remarketing
Our website may use cookies, analytics tools and advertising technologies to improve the website, understand site usage and support online advertising.
We may use Google Ads remarketing or similar services. Third-party vendors, including Google, may show our ads across the internet and may use cookies based on previous visits to our website. You can manage Google advertising preferences through Google’s ad settings and can control cookies through your browser settings.
Our website may also contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, secure systems, staff procedures, service provider controls and regular review of our systems.
No internet transmission or electronic storage method is completely secure, but we take reasonable precautions appropriate to the information we hold.
Retention Of Personal Information
We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law, and take reasonable steps to destroy or de-identify it when it is no longer required.
Data Breaches
If a data breach occurs and is likely to result in serious harm, we will take steps required under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
Access And Correction
You may request access to personal information we hold about you or ask us to correct it if it is inaccurate, incomplete or out of date.
To make a request, contact us using the details below. We may need to verify your identity before responding.
Privacy Complaints
If you have a privacy concern or complaint, please contact us first using the details below. We will review the issue and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Automated Decision-Making
We do not currently use computer programs to make decisions, without human involvement, that could reasonably be expected to significantly affect the rights or interests of individuals. Credit account decisions are made by our staff. If this changes, we will update this policy to describe the kinds of personal information used and the kinds of decisions made by those programs.
Changes To This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
Contact Us
Privacy Officer
Malmar Enterprises
Email: sales@malmar.com.au
Phone: 07 5527 8866
Address: 6 Sierra Place, Coomera, 4209, Qld
Website: www.malmar.com.au